Last Updated: June 2026
Pet Connect, LLC (“Pet Connect,” “we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and protect information when you visit our website, complete questionnaires, purchase services, communicate with us, or otherwise interact with Pet Connect.
- INFORMATION WE COLLECT
Depending on your interaction with Pet Connect, we may collect:
Personal Information
• Name
• Email address
• Telephone number
• Mailing address
• Date of birth
ESA Evaluation Information
• Information provided in questionnaires, intake forms, and consultations
• Information regarding your animal(s)
• Information related to housing accommodation requests
• Information related to your request for an Emotional Support Animal (ESA) evaluation
• Information voluntarily provided during communications with Pet Connect
Payment Information
• Transaction and payment information necessary to process purchases
Automatically Collected Information
• IP address
• Browser type
• Device information
• Pages visited
• Website usage information
• Cookies and analytics data
- HOW WE USE YOUR INFORMATION
We may use information collected to:
• Schedule and coordinate appointments
• Connect you with licensed mental health professionals
• Facilitate ESA evaluation services
• Process payments
• Respond to inquiries and provide customer support
• Improve website functionality and user experience
• Maintain business records
• Comply with legal obligations
• Prevent fraud, abuse, or misuse of services
- ESA EVALUATIONS
Pet Connect provides administrative and technology services that facilitate access to licensed mental health professionals for Emotional Support Animal (ESA) evaluations.
Pet Connect does not independently determine whether an individual qualifies for ESA documentation. Clinical decisions, diagnoses, recommendations, and documentation are made solely by the evaluating licensed mental health professional exercising independent professional judgment.
- HIPAA
Certain health-related information may be collected and shared with licensed mental health professionals as necessary to facilitate ESA evaluation services.
If you receive services from a licensed mental health professional, your protected health information may be subject to applicable federal and state privacy laws, including the Health Insurance Portability and Accountability Act (HIPAA), and the evaluating provider’s Notice of Privacy Practices.
- HOW WE SHARE INFORMATION
We do not sell your personal information.
We may share information as reasonably necessary with:
• Licensed mental health professionals providing evaluations
• Payment processors
• Scheduling and communication platforms
• Technology service providers
• Customer support providers
• Professional advisors, auditors, insurers, or legal counsel when reasonably necessary to operate our business or comply with legal obligations
• Legal, regulatory, or governmental authorities when required by law
Third-party providers are expected to maintain appropriate safeguards for personal information.
- COOKIES AND ANALYTICS
Our website may use cookies and analytics tools, including Google Analytics, to understand how visitors use our website and improve performance.
Analytics tools may collect information such as browser type, device information, pages visited, referral sources, and general geographic location.
You may disable cookies through your browser settings if desired.
- DATA SECURITY
We utilize reasonable administrative, technical, and physical safeguards designed to protect personal information.
While we take reasonable measures to protect information, no method of electronic transmission or storage can be guaranteed to be completely secure.
- DATA RETENTION
We retain personal information only as long as reasonably necessary to provide services, comply with legal obligations, resolve disputes, enforce agreements, and maintain business records.
- YOUR PRIVACY CHOICES
You may contact us to:
• Update your information
• Correct inaccurate information
• Request removal of marketing communications
• Ask questions regarding your personal information
Certain information may be retained where required by law or legitimate business purposes.
- THIRD-PARTY WEBSITES
Our website may contain links to third-party websites. Pet Connect is not responsible for the privacy practices or content of external websites.
- CHANGES TO THIS POLICY
We may update this Privacy Policy from time to time. Any revisions will be posted on this page with an updated effective date.
- CONTACT INFORMATION
If you have questions regarding this Privacy Policy, please contact:
Pet Connect, LLC
© 2026 Pet Connect, LLC. All rights reserved.
